How do I place an order?
Step 1. Search for the medication you need.
Step 2. Click on the ‘Add To Cart’ button for your desired medication.
Step 3. Click on ‘Continue Checkout’ to purchase your medication or repeat steps 1 & 2 to add another medication to your order.
Step 4. Create your account and follow the easy steps to complete your order.
You will receive an email to confirm your order and also an email to confirm your order has shipped.
Note: You can also continue as a guest.
Questions or Need Help?
Email:
Our Customer Service opening times
We are open 365 days a year. However, in the event our customer service representatives are busy with another customer please leave a message and one of our team members will reply to you on the same day.
We are available on Live Chat support and Just one call away from you. You can
What happens after I place my order?
After you place your order, the information you provided will be reviewed and filled by our pharmacist, Once approved and processed, your order status will be set to approve, and moved to process. Your order will then be shipped to you the following working day.
How are the prices at Define Meds Pharm so low?
We try and keep our prices as low as we can without harming service and quality, simply by reducing costs where possible, low margins, small staff, batch shipping, more returning customers, and no physical distribution center. By transferring our business to the web reduced our maintenance costs by 50% and enabled us to offer our customers much more affordable prices.
What are generic medications and are they safe?
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are permitted to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
What is the difference between a brand name drug and a generic drug?
A generic drug is a medication for which the original manufacturer has lost patent protection. Because of this, other manufacturers are permitted to produce and sell the exact medication at a lower more competitive price. The generic drug is the exact medication as the original brand name drug, simply made by another company. Due to strict regulations on the generic drug industry, these drugs must provide the same therapeutic effect as the brand name drug.
How do we ensure your privacy?
Define Meds Pharm is committed to preserving your medical and personal information privacy. All data we receive is legally protected under doctor-patient privilege laws. Our online ordering system is using the latest Secured Encryption Technologies and all personal and credit card information will be submitted using the highest levels of technical security with all reasonable precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of credit cards will be reported immediately.
Privacy Policy
We understand that the privacy of all information you provide is of a primary importance. This is why we are committed to preserving the privacy of our customers. The information you provide is never shared with other companies or third party service providers. Your personal information, bank details and transaction details will only be used to fulfil the transaction and provide you with customer service.
Site Security
We use advanced security measures in order to make our website safe for our customers to use. SSL128 bit encryption technology is used when receiving and transmitting credit card information during the transaction. After processing, sensitive details are encrypted and saved on our offline servers, and thus cannot be accessed from the internet.
Refund Policy
Due to federal and local laws, we can not receive medication back after they were shipped – if in the unlikely event your order did not arrive or was lost – we will issue an immediate refund or send another parcel as per your request.
Once you receive your medications, we will only provide a refund if the product is faulty, damaged during shipping, or expired. If there are any problems with your order please notify us within one week of receipt at support@definemedspharm.com. Your claim will be carefully studied and appropriate steps will be taken immediately to avoid similar problems in the future.
If you feel you are entitled to a refund, please notify us directly instead of contacting your credit card company. We can not offer a refund if you first make a claim directly with your credit card company.
Define Meds Pharm will only provide a refund for complaints received within 60 days from the date of the shipment.
Standard International Shipping (SIS) Rate
•$ 40 (7-14 days) Worldwide delivery
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins.
Express Shipping :
$80 (5-10 days) Worldwide delivery.
Total time for delivery is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. You will receive an email once the order has been shipped to you. From the moment that you receive the email notifying you that your order has been shipped, the shipping time officially begins. Due to Express service, All Express orders shipped on urgent basis.
Why does Define Meds Pharm not require a prescription?
Define Meds Pharm ships from a jurisdiction that does not require a prescription. All medications are genuine and approved for sale in the jurisdiction.
Which countries do you ship ?
We ship to US, Canada, Australia, UK, NZ, France, Germany, Sweden, Denmark, Norway, Singapore, Middle East, Japan, Korea, and across the world.
Define meds pharm Refund Policy
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
• All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable.
• We are not responsible for the return shipping costs of the items.
• All Items must be in an original, resalable condition.
• Please make sure all returned items are well packaged, so as not to be damaged in the post. • Please make sure all return packages are sent with a trackable, insured service.
• We cannot take responsibility for items damaged or lost in the return transit.
• Return Contact Email Address: support@definemedspharm.com
To start a return, you can contact us at support@definemedspharm.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@definemedspharm.com
How can customers return your products?
• By mail
How will customers get the return label?
• For defective products: Download/print
• For customer remorse: Customer Responsibility
The product conditions that we allow for returns:
• New
*For information about products that can’t be returned, please read Nonreturnable Items:
Devices
- Computer laptops, desktops, and Kindles more than 30 days after delivery.
Cards
- Gift cards (except as required by law)
- Prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.).
Others
- Grocery products
- Items with special shipping restrictions
- Live insects
- Some jewelry orders
- Some health and personal care orders.
- Customized products
Refund:
• Purchases may be returned within 30 days of the shipping date for a refund.
• Refund will be issued to your original form of payment.
• Refunds for orders purchased with Define Meds Pharm Gift Cards and/or Define Meds Pharm Notes will be issued as a Define Meds Pharm Gift Card and mailed to the original billing address. Gift cards cannot be redeemed for cash unless required by law.
Refund Processing
• Returns to a Define Meds Pharm store will be refunded to the original form of payment or gift card. • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 business days after we receive your return. Please allow 5-7 business days for your return to arrive at our Returns Center.
• Note: It may take a few days until your bank posts the refund to your account.
Claims:
Claims related to the product. Be sure to check the details of your purchase carefully before you make the payment, and check the contents of the package(s) promptly upon receipt. If you have a problem with the product, visit our Support Center to find out about return shipping arrangements.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:
If you discover your order is flawed please contact us Mail: cs@everymarket.com. With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.